Return and Refund Policy

SITE POLICIES -- PLEASE READ!

****To submit your Return, read below****

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Shipping Info:

FREE SHIPPING on ALL domestic orders! 

Refund and Return Policy:

What items are eligible to be returned?

Please note that certain restrictions/limitations are in place surrounding the eligibility of product returns. All of the following are considered "final sale" and ineligible for return:

-Any items purchased with store credit issued in conjunction, or as a result, of sponsored contests or giveaway winnings/earnings

-All items marked "Sale" or "Final Sale" or “Clearance” or "Deal of the Day" (This includes all items that are listed/purchased from our sale page.)

-Items purchased at a 30% or more discount. 

-Items marked as "door busters"

-Earrings (due to sanitary issues)

-Bralettes (due to sanitary issues)

-Items for your head (hats, beanies, headbands, etc) due to sanitary issues

-Shoes must be UNWORN. All shoes will be inspected upon return. It Admin deems them "worn" (bottom is scuffed; shoe is dirty; inside has smell), no credit will be given. 

-If you send back an item that does not qualify for a return then you will be responsible to email and pay a return shipping charge of $5. We will hold non-returnable merchandise for 14 days. After 14 days the items will be donated to charity.

What if I need to return an eligible item I purchased?

First and foremost we want our customers to be happy! In the event you should find yourself in need of returning an eligible item, please review the following very carefully:

-In an effort to keep our prices as low and competitive as possible, all qualified returns will be issued store credit (in the form of a gift card) only for use on the WEBSITE only (not for use on Facebook or the App). 

-Returned merchandise cannot be worn, washed, stained, damaged or altered in any fashion. All hang tags must be intact (if the item came with one), and attached in their original form. 

-Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return. 

-All eligible items for return are required to be securely and neatly packaged, must be postmarked with tracking, and shipped within 7 days of original parcel receipt. No exceptions. 

-Shipping charges are non-refundable, and the cost incurred for return shipment is the responsibility of the sender. 

-If, for any reason, all of the above criteria are not met when attempting to submit a return, we reserve the right to reject and/or refuse any item according to our discretion.

-Upon receipt and approval, return processing takes 1-3 business days to complete. You will receive an email to the email address we have on hand with the information about how to redeem your store credit. We cannot send your gift card to a different email address than the one you used when placing your order.

What if I want to exchange something?

We do not offer traditional exchanges. Any items that are sent back are processed as returns. (Please read above to see how those work.) We encourage you to purchase the item you want in the correct size, THEN send in the one that did not work for store credit. (You are more than welcome to send in any items that do not fit, wait for your store credit, and then purchase the correct size with your store credit, but please be aware that many of our items sell our quickly, so there is a chance your correct size will be gone before we receive and process your return.)

-If your order included a "Free Gift" and you return clothing dropping you under the threshold for the free gift, the price of the free gift will be deducted from your gift card amount (unless free gift is returned.) 

Do NOT attempt to return any items if the above criteria is not matched, for our returns department will not accept it. 
We also suggest getting tracking for the package as we are not responsible for any lost in transit packages.

Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to us.  We apologize for the inconvenience this may cause, and encourage you to get a tracking number from USPS, UPS or FedEx when you ship your item.

What if I paid with Sezzle and need to return something?

We love that our customers are taking advantage of using Sezzle to pay for their orders! Keep in mind that if you return something before you are finished with your payments, you are still responsible for the remainder of your payments. (If you mail us a return we will issue you store credit as normal, but the remaining payments for the item(s) will still be debited from your account as planned.)

-->> If you would like to begin the return process, please Click HERE. Thanks! (Hint: When inputting order number exclude the number before the dash. Ex: 1-14311 would be entered as only 14311.) 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Rosie Grace collects and uses Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy

Rosie Grace has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

RosieGraceCS@gmail.com

-->> If you would like to begin the return process, please Click HERE. Thanks! (Hint: When inputting order number exclude the number before the dash. Ex: 1-14311 would be entered as only 14311.)